Case studies /
Select your industry to see relevant case studies
National Sports /
Volleyball Australia
Volleyball Australia had been with the same brokers for many years and were not sure if they were receiving good value for money for their members.
Resilient achieved annual cost savings of over 15% and substantially improved coverage.
Hockey Australia is responsible for the administration and promotion of field Hockey throughout Australia. The sporting organisation was experiencing constraints due to rising insurance costs and issues with the performance of their incumbent broker.
National Sports /
Hockey Australia
National Sports /
Athletics Australia
Athletics Australia and Little Athletics Australia engaged Resilient to review their insurance program which resulted in significant cost savings of more than 20% annually.
Manufacturing /
PACT Group
As a result of a hard global property insurance market, PACT's costs were continually increasing and their cover diminishing. Resilient achieved annual cost savings of approximately 30% in fees and commissions.
Arcare engaged Resilient to perform a review of their insurance program and manage a tender process for their upcoming renewal. Resilient assisted Arcare to realise annual cost savings of more than 10% and substantially improved the Group’s coverages.
Health Services /
Arcare Aged Care
Retail /
Cotton On
Cotton On, one of Australia's largest global fashion groups, wanted to be sure that they were extracting the most value from their insurance program. Resilient performed an insurance program review which included comprehensive benchmarking of the global property insurance costs.
Auriga & Aviator
Aviation & Infrastructure /
Auriga and Aviator were consolidating their insurance programs to achieve cost synergy targets as part of a recent private equity acquisition. Resilient supported efforts to simplify their programs and achieve annual cost savings of more than 20%.
Not For Profit /
Susan G. Komen
Susan G. Komen Foundation is one of the largest, best funded and most trusted breast cancer organisations. Resilient was engaged to conduct a holistic assessment of Komen’s insurance program and manage a tender process for the renewal of the national insurance program.
Government /
Hobsons Bay City Council
A major Victorian local government engaged Resilient to review and benchmark their risk management program. Resilient supported Hobsons Bay City Council to unlock significant coverage improvements and cost savings of approximately 30%.
Construction /
Boom Logistics
Boom had been with their incumbent broker for the past 10 years and needed a refresh of their insurance strategy and risk profile. Boom wanted to ensure that they were achieving best value for their risk capital expenditure.
Financial Services /
Prime Financial Group
Publicly listed Prime Financial Group required a detailed review of their broker services, coverage and annual insurance costs. The Group had substantial professional indemnity risk exposures, which it wished to ensure were appropriately transferred to financially secure insurers.
Building Materials /
J C Dahlsens
Dahlsens required assistance with their 2019 and 2023 renewals and aimed to generate transparent competitive tension to assess the performance of their incumbent broker. Resilient provided general insurance tender and risk management services for both renewals.
Hockey Australia
.png)
Resilient has similarly assisted many other sporting organisations including Volleyball Australia, Skate Australia, Gymnastics Australia, Water Polo Australia and Badminton Australia.
Substantial coverage and service improvements, as well as annual cost savings were also achieved for the Local Associations, States and National body.
/ Outcome
Our process resulted in substantial cost savings of approximately 20% and significant improvements of up to 100% in coverage for all 110,000 participants.
Resilient was engaged to perform a detailed review of Hockey Australia’s risk management program and oversee an insurance tender process. Benchmarking and virtual tender strategies were developed and implemented, with all States and Territories participating, to ensure maximisation of economies of scale. Long-term, material sponsorship strategies were developed and implemented.
/ Our services
Hockey Australia is responsible for the administration and promotion of field Hockey throughout Australia. The sporting organisation was experiencing rising insurance costs and had a broker who was not their agent but the agent of the insurers to their program. The broker services were poor and economies of scale between the States and Territories were not being maximised to improve covers and reduce annual insurance costs. Claims and risk management services were non-existent.
/ Background
J C Dahlsens
Resilient was engaged to provide general insurance tender management and risk management services for Dahlsens’ program renewal. These services included a review of their program structure and covers, as well as benchmarking the cost of their program against similar organisations with similar risk profiles. We also reviewed the quality and cost of the broker services provided.
In addition, we assisted Dahlsens with Enterprise Risk Management (ERM) services to support the Chief Financial Officer with Board and Audit Risk and Committee Reporting.
Resilient also provides expert Environment, Social, Governance Risk and Compliance (ESGRC) advisory services to Dahlsens as required.
/ Our services
In a rising insurance market, the Dahlsen Group, in 2019, achieved excellent cost savings of approximately 12% as well as coverage improvements, without the need to change their incumbent broker and insurers. In 2023 cost were maintained despite two major fire claims and a difficult global property insurance market.
/ Outcome
Resilient provided the expert services required to achieve successful outcomes for Dahlsens 2019 and 2023 renewals.
Dahlsens is a leader in the supply of building materials, with many retail centres in high risk natural catastrophe environments. Dahlsens required assistance with their 2019 and 2023 renewals and aimed to generate transparent competitive tension to assess the performance of their incumbent broker.
Complicating Dahlsens' insurance program were issues relating to its natural disaster Property exposures in Northern Australia and flood prone areas of NSW and Victoria. Issues were further complicated by several recent large fire claims.
/ Background
The Prime Financial Group
Substantial coverage and cost benefits were achieved from economies of scale and the removal of two of the three brokers. Duplicated and overlapping covers were eliminated and the Executive Team, Audit and Risk Committee and Board achieved the comfort of knowing that they now had the best available covers at the most economical cost, and most importantly, with no unknown gaps in cover or duplicated / overlapping covers.
/ Outcome
Our experts supported Prime to restructure their insurance program and achieve annual cost savings in excess of 15%.
Resilient undertook a comprehensive review of Prime’s insurance and risk management program which included a detailed review of their coverages, structure and costs. Our services also included a competitive tender process and cost benchmarking exercise.
/ Our services
The Prime Financial Group required a detailed review of their insurance and risk management processes and had substantial professional indemnity risk exposures, which it wished to ensure were appropriately transferred to financially secure insurers.
The Prime Financial Group was utilising the services of three insurance brokers and was operating in a very difficult global insurance market. The Professional Indemnity / Directors and Officers insurance markets, following recent Royal Commissions in Australia, had limited capacity and appetite for financial services risks. These products were also experiencing substantial price rises, as well as excess increases and coverage reductions.
/ Background
Moira and Moorabool Shire Councils
Further, Resilient assisted Moira Shire Council with the re-assessment of all its risks, updating the Council’s Enterprise Risk Management (ERM) and implementing Controls to mitigate risks.
/ Outcome
Our work was successful in reducing the Councils’ annual insurance costs, increasing their covers, as well as their broker/insurer services. Annual cost savings in excess of 15% were achieved, with substantially enhanced coverages.
Environmental, Social, Governance, Risk and Compliance (ESGRC) protocols and systems were implemented
Resilient has recently assisted other Local Councils, including Bayswater in Western Australia, the Hills in NSW, as well as Frankston, Glen Eira, Golden Plains Shire and Mornington Peninsula in Victoria.
-
Insurable Risk Profiling, Gap Analysis and Loss Limit Validation
-
Cost Reduction and Tender Management for Broker and Risk Transfer
/ Our services
The Moorabool and Moira Shire Councils required their insurable risks, general insurances and broking arrangements to be reviewed following the Victorian Auditor General’s review of Local Government Insurance Risks.
It was critical for these Councils to know their natural perils – flood, fire, and windstorm exposures and to know that there were no unknown gaps in their insurance covers.
/ Background
Back to all case studies
Boom Logistics
Resilient was engaged to provide a holistic insurance and risk management review. This included an insurable risk review against Boom’s risk profile to determine if any major gaps in coverage existed, as well as detailed benchmarking of its covers, indemnity levels, costs, deductibles and broker fees against its peers and industry standards.
Resilient was also engaged to run a virtual tender which involved eight separate brokers, including all the major global providers.
/ Our services
Our services achieved annual cost savings of approximately 10% on a like for like basis (including broker fees and commissions). In adddition, Boom were self-assured that they had achieved best value from their insurance program, substantially enhancing their coverage at the most economical cost.
/ Outcome
Boom Logistics is a publicly listed lifting solutions and construction company. Boom had been with their incumbent broker for the past 10 years and needed a refresh of their insurance strategy and risk profile. Boom wanted to ensure that they were achieving best value for their risk capital expenditure.
/ Background
Cotton On Group
/ Outcome
Despite a number of substantial claims from natural catastrophes, Cotton On was able to achieve substantial annual cost savings of approximately 15%, as well as world wide improvements in cover and reductions in deductibles and excesses. This was achieved without the need for Cotton On to change their preferred insurance broker.
We performed an insurance program review which included comprehensive benchmarking of Cotton On’s global property insurance costs across Asia, Africa and North America. The review also included loss limit validation to ensure Cotton On was not over-insured (wasting risk capital) or under-insured (facing the risk of unknown financial losses).
As a secondary service, Resilient provided advice and assistance in relation to Business Interruption losses associated with the Covid-19 Pandemic.
/ Our services
Cotton On, one of Australia's largest global fashion groups, wanted to be sure that they were extracting the most value from their insurance program by confirming they were receiving the best available cover at the best cost from their preferred broker.
/ Background
Park Lane Holiday Parks
Back to all case studies
/ Outcome
Through our management services, Park Lane was able to close some of the major gaps in their public and products liability coverage in an extremely difficult and hard market. Our advice included consolidating several policies and engaging with expert brokers to ensure the hard to place risks were catered for.
Parklane were delighted with the results having achieved the best available covers at the most economical cost in a very difficult global insurance market.
Park Lane engaged Resilient to undertake an insurance program review and tender management process.
/ Our services
Park Lane Holiday Parks, a large family run business, was experiencing complexities and constraints due to natural catastrophes, fires, flood and windstorms, as well as difficulties in placing their public and products liability risks.
/ Background
Auriga and Aviator Groups
/ Outcome
We assisted the Auriga Group to reduce the number of brokers from five to two and lowered the number of insurance policies from 50 to 16.
We also achieved substantial coverage improvements and cost savings of more than 20% (excluding administrative cost savings), without the need to change two of the five incumbent insurance brokers.
The Auriga and Aviator Group is now well positioned to recoup the benefits from the economies of scale achieved by Resilient and to implement enhanced Enterprise Risk Management in the high-risk environment in which they operate.
Resilient was engaged to simplify the Auriga's insurance landscape and perform a holistic insurance review, benchmarking and tender management process.
/ Our services
Auriga and Aviator Groups provide aviation and essential services across more than 20 ports and compulsory pilotage areas in Australia and New Zealand. They were undertaking an integration program and needed assistance to consolidate their insurance programs to enable coverage improvements and cost savings.
The merged group of companies had a complex insurance program, with five insurance brokers and over 50 insurance policies.
/ Background
Athletics Australia and Little Athletics Australia
/ Outcome
The insurance program review and tender management process resulted in significant cost savings of more than 20%, as well as major improvements in coverage for all participants of both Athletics Australia and Little Athletics Australia.
Additional, substantial economies of scale were also achieved should these two major sporting organisations decide to merge into One Athletics Australia at some future date. Significant service improvements for the Local Associations, States and Clubs, as well as the National bodies were also achieved.
Resilient was engaged to undertake an insurance program and benchmarking review. This included management of a significant tender process in relation to the services provided by their long term incumbent insurance broker.
/ Our services
Resilient was able to use the combined purchasing power of these two major national sporting organisations to achieve annual cost savings of approximately 20% via economies of scale, but at the same time allowing the organisations to stand alone with their own insurance programs and policies.
In addition to our core services, Resilient assisted with the completion of individual Broker Service Level Agreements for each Sport which included the critical Key Performance Indicators (KPIs).
Athletics Australia and Little Athletics Australia are the governing bodies for all athletics based sports in Australia. These national sporting organisations were experiencing rising insurance costs and an incumbent broker who had changed the organisation's insurers several times in the past few years. This made the sports appear to be an unattractive risks, which we fundamentally disagreed with.
/ Background
Hobsons Bay City Council
/ Outcome
Hobsons Bay achieved significant coverage improvements and substantial annual cost savings of approximately 30%. Resilient’s support included on-going risk management support for the Executive Management Team and Audit and Risk Management Committee. Resilient has managed several insurance and risk management reviews for Hobsons Bay over the last 10 years.
Resilient performed a holistic risk management and insurance program review including benchmarking and insurance tender management.
/ Our services
Hobsons Bay City Council, a major Victorian local government, required their insurable risks, general insurances and insurance broking arrangements to be reviewed following the Victorian Auditor General’s review of Local Government Insurance Risks.
/ Background
Susan G. Komen - Breast Cancer Foundation
/ Outcome
Following our review, Komen identified and were able to remove significant gaps in their cover, especially in relation to Professional Indemnity and Legal Liability.
Several of the world’s largest brokers tendered for the opportunity to be the Foundation’s broker and risk advisor. Our tender management professionals utilised this competitive tension to ensure the large, nonprofit organisation obtained the best value for money, including optimal insurance covers at the most economical cost.
One of Resilient's senior experts, Ken Armstrong, was engaged to conduct a holistic assessment of Komen’s insurance program and manage a tender process for the national insurance renewal.
/ Our services
The Susan G. Komen Foundation, headquartered in the United States, is one of the largest, best funded and most trusted breast cancer organisations in the world.
/ Background
The Arcare Group
/ Outcome
Resilient achieved annual cost savings of more than 10% and substantially improved the Group’s coverages. Better coverage and cost savings were also achieved for the Knowles Construction arm of the Group. The Property covers of the Group were consolidated and with the removal of the agency commissions, being charged by their previous broker, valuable annual cost savings were achieved. Improved broker servicing was provided to the States as well as the Head Office.
Arcare engaged Resilient to perform a review of their insurance program and manage a tender process for their upcoming renewal. Resilient had assisted the Group with their previous review several years ago.
/ Our services
The Arcare Group is a leading residential aged care provider with over 40 years of history and 49 properties across Queensland, New South Wales and Victoria. The Group had not undertaken a governance review of their insurance program for several years to determine whether they held the best available covers at the most economical cost.
/ Background
Good Goods Limited - ‘Who Gives a Crap’
The Good Goods group, which includes Who Gives a Crap (WGC) is a sustainable producer and distributor of recycled toilet paper, specialising in plastic free products. WGC donates 50% of their profits to their charity partners. They utilised the services of several brokers located in Australasia, the UK, Europe and North America.
/ Background
WGC engaged Resilient to undertake a review of their various global insurance programs and manage a tender process for their recent renewal, with the intent to save premiums, improve coverage, streamline servicing and reduce broker servicing costs.
/ Our services
/ Outcome
Resilient achieved annual cost savings of approximately 20% and substantially improved WGC’s coverage through consolidating the various country insurance programs into one global; program. managed by one broker.
PACT Group
/ Outcome
Resilient achieved annual cost savings of approximately 30% in fees and commissions. Alternative risk transfer initiatives were able to reduce reinsurance commissions, which approximately offset the market enforced property premium increases. Resilient may assist the Pact Group to continue to reduce its annual insurance costs and improve coverage through alternative risk transfer solutions, if needed as a result of a continuing hardening of the global property insurance market.
The Pact Group engaged Resilient to perform a review of their insurance program and manage a tender process for their recent renewal.
/ Our services
The Pact Group is a global manufacturer, with a vision to lead the Circular Economy, specialising in sustainable packaging, reuse, recycling and contract manufacturing solutions. The company operates across 133 locations, in 16 countries and has over 6,000 staff members.
As a result of the hard global property insurance market Pact’s costs were continually increasing and their cover diminishing. Pact was being forced by the global insurance market into considering alternative risk transfer options, such as captive self-insurance.
/ Background
Volleyball Australia
/ Outcome
Resilient achieved annual cost savings of more than 15% and substantially improved Volleyball Australia’s group personal accident coverage with increases to Capital Sum Benefits without cost increases, better claims reporting and substantially enhanced services for all States and Territories. Resilient is also assisting Volleyball Australia to upgrade its Enterprise Risk Management and have a consistent approach to risk nationally. Resilient is assisting the States and Territories to drive further cost savings and coverage improvements through economies of scale.
Resilient was engaged to perform a detailed review of Volleyball Australia’s risk management program and oversee an insurance tender management and benchmarking process.
/ Our services
Volleyball Australia is the nationwide governing body for volleyball within Australia. They had been with the same brokers for many years and were not sure that they were receiving good value for money for their members.