Case studies /
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National Sports /
Volleyball Australia had been with the same brokers for many years and were not sure if they were receiving good value for money for their members.
A tender management process was able to identify opportunities that led to annual cost savings of over 15% and enhancements to coverage.
Volleyball Australia
National Sports /
Hockey Australia is responsible for the administration and promotion of field Hockey throughout Australia. The sporting organisation was experiencing constraints due to rising insurance costs and issues with the performance of their incumbent broker.
Hockey Australia
National Sports /
Athletics Australia and Little Athletics Australia engaged Resilient to review their insurance program which created a competitive tender environment, allowing the client to achieve significant annual cost savings of more than 20%
Athletics Australia
Manufacturing /
As a result of a hard global property insurance market, PACT's costs were continually increasing and their cover diminishing. Resilient's process facilitated broker negotiations that resulted in a reduction in fees and commissions of approximately 30%.
PACT Group
Arcare engaged Resilient to perform a review of their insurance program and manage a tender process for their upcoming renewal. Resilient's facilitation of a competitive tender process assisted Arcare in realising annual cost savings of more than 10% while securing enhancements to the Group's coverages.
Health Services /
Arcare Aged Care
Retail /
Cotton On, one of Australia's largest global fashion groups, wanted to be sure that they were extracting the most value from their insurance program. Resilient performed an insurance program review which included comprehensive benchmarking of the global property insurance costs.
Cotton On
Auriga & Aviator
Aviation & Infrastructure /
Auriga and Aviator were consolidating their insurance programs to achieve cost synergy targets as part of a recent private equity acquisition. Resilient's support assisted the client to simplify their programs and achieve more than 20% in annual cost savings.
Not For Profit /
Susan G. Komen Foundation is one of the largest, best funded and most trusted breast cancer organisations. Resilient was engaged to conduct a holistic assessment of Komen’s insurance program and manage a tender process for the renewal of the national insurance program.
Susan G. Komen
Government /
Hobsons Bay City Council
A major Victorian local government engaged Resilient to review and benchmark their risk management program. Resilient's review and benchmarking process supported Hobsons Bay City Council in identifying opportunities for significant coverage enhancements and achieving cost savings of approximately 30%
Dahlsens required assistance with their 2019 and 2023 renewals and aimed to generate transparent competitive tension to assess the performance of their incumbent broker. Resilient provided general insurance tender and risk management services for both renewals.
Building Materials /
J C Dahlsens
Financial Services /
Publicly listed Prime Financial Group required a detailed review of their broker services, coverage and annual insurance costs. The Group had substantial professional indemnity risk exposures, which it wished to ensure were appropriately transferred to financially secure insurers.
Prime Financial Group
Construction /
Boom had been with their incumbent broker for the past 10 years and needed a refresh of their insurance strategy and risk profile. Boom wanted to ensure that they were achieving best value for their risk capital expenditure.
Boom Logistics
Hockey Australia
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/ Background
Hockey Australia is responsible for the administration and promotion of field Hockey throughout Australia. The sporting organisation was experiencing rising insurance costs and had a broker who was not their agent but the agent of the insurers to their program. The broker services were poor and economies of scale between the States and Territories were not being maximised to improve covers and reduce annual insurance costs. Claims and risk management services were non-existent.
/ Our services
Resilient was engaged to perform a detailed review of Hockey Australia’s risk management program and oversee an insurance tender process. Benchmarking and virtual tender strategies were developed and implemented with all States and Territories participating, with the objective of identifying potential economies of scale. Long-term, material sponsorship strategies were developed and implemented.
/ Outcome
The tender process facilitated for Hockey Australia resulted in the client securing new terms that delivered cost savings of approximately 20%. The revised program also included specific enhancements to coverage, such as a 100% increase in certain specified benefits for participants.
Through the consolidated program structure, the Local Associations, States, and National body also achieved annual cost savings and secured enhanced coverage terms.
Resilient has similarly assisted many other sporting organisations including Volleyball Australia, Skate Australia, Gymnastics Australia, Water Polo Australia and Badminton Australia.
J C Dahlsens
/ Background
Dahlsens is a leader in the supply of building materials, with many retail centres in high risk natural catastrophe environments. Dahlsens required assistance with their 2019 and 2023 renewals and aimed to generate transparent competitive tension to assess the performance of their incumbent broker.
Complicating Dahlsens' insurance program were issues relating to its natural disaster Property exposures in Northern Australia and flood prone areas of NSW and Victoria. Issues were further complicated by several recent large fire claims.
/ Our services
Resilient was engaged to provide general insurance tender management and risk management services for Dahlsens’ program renewal. These services included a factual analysis of their program structure and a comparison of their existing covers against standard policy wordings, as well as benchmarking the program's costs against data from organisations with similar risk profiles. We also reviewed the broker's service delivery against their service level agreement and fee structure.
In addition, we assisted Dahlsens with Enterprise Risk Management (ERM) services to support the Chief Financial Officer with Board and Audit Risk and Committee Reporting.
Resilient also provides expert consulting on Environment, Social, and Governance Risk and Compliance (ESGRC) frameworks to assist Dahlsens with its corporate strategy as required.
/ Outcome
Resilient provided the expert services required to achieve successful outcomes for Dahlsens 2019 and 2023 renewals.
In a rising insurance market, the Dahlsen Group, in 2019, achieved excellent cost savings of approximately 12% as well as coverage improvements, without the need to change their incumbent broker and insurers. In 2023 cost were maintained despite two major fire claims and a difficult global property insurance market.
The Prime Financial Group
/ Background
The Prime Financial Group required a detailed review of their insurance and risk management processes and had substantial professional indemnity risk exposures, which it wished to ensure were appropriately transferred to financially secure insurers.
The Prime Financial Group was utilising the services of three insurance brokers and was operating in a very difficult global insurance market. The Professional Indemnity / Directors and Officers insurance markets, following recent Royal Commissions in Australia, had limited capacity and appetite for financial services risks. These products were also experiencing substantial price rises, as well as excess increases and coverage reductions.
/ Our services
Resilient undertook a comprehensive review of Prime’s insurance and risk management program, which included a factual comparison of their policy coverages against standard terms, and a benchmarking of their program structure and costs.
/ Outcome
Our analysis supported Prime in its decision to restructure its insurance program, a process that ultimately enabled the client to achieve annual cost savings in excess of 15%.
The consolidation of the program from three brokers to one created economies of scale, resulting in significant cost savings and providing the client with opportunities to secure enhanced coverage terms. The process eliminated identified areas of duplicated and overlapping cover. This provided the Executive Team, Audit and Risk Committee, and Board with the data and market intelligence necessary to have confidence in the competitiveness and structure of their renewed program.
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Moira and Moorabool Shire Councils
/ Background
The Moorabool and Moira Shire Councils required their insurable risks, general insurances and broking arrangements to be reviewed following the Victorian Auditor General’s review of Local Government Insurance Risks.
It was critical for these Councils to know their natural perils – flood, fire, and windstorm exposures and to know that there were no unknown gaps in their insurance covers.
/ Our services
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Insurable Risk Profiling, Gap Analysis and Loss Limit Validation
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Cost Reduction and Tender Management for Broker and Risk Transfer
/ Outcome
Our work was successful in reducing the Councils’ annual insurance costs, increasing their covers, as well as their broker/insurer services. Annual cost savings in excess of 15% were achieved, with substantially enhanced coverages.
Further, Resilient assisted Moira Shire Council with the re-assessment of all its risks, updating the Council’s Enterprise Risk Management (ERM) and implementing Controls to mitigate risks.
Environmental, Social, Governance, Risk and Compliance (ESGRC) protocols and systems were implemented
Resilient has recently assisted other Local Councils, including Bayswater in Western Australia, the Hills in NSW, as well as Frankston, Glen Eira, Golden Plains Shire and Mornington Peninsula in Victoria.
Boom Logistics
/ Background
Boom Logistics is a publicly listed lifting solutions and construction company. Boom had been with their incumbent broker for the past 10 years and needed a refresh of their insurance strategy and risk profile. Boom wanted to ensure that they were achieving best value for their risk capital expenditure.
/ Our Services
Resilient was engaged to provide a holistic insurance and risk management review. This included a factual comparison of Boom’s insurable risk profile against its existing policy terms to identify any major uninsured risks, as well as detailed benchmarking of its covers, indemnity levels, costs, deductibles and broker fees against industry standards.
Resilient was also engaged to run a virtual tender which involved eight separate brokers, including all the major global providers.
/ Outcome
The process we facilitated enabled Boom Logistics to achieve annual cost savings of approximately 10% on a like-for-like basis (including broker fees and commissions). The process provided Boom with the market data and competitive terms necessary for them to have confidence that they had secured significant enhancements to their coverage at competitive rates.
Cotton On Group
/ Background
Cotton On, one of Australia's largest global fashion groups, wanted to be sure that they were extracting the most value from their insurance program by confirming they were receiving the best available cover at the best cost from their preferred broker.
/ Our services
We performed an insurance program review which included comprehensive benchmarking of Cotton On’s global property insurance costs across Asia, Africa and North America. The review also included a financial analysis of the Group's loss limits, comparing them against its declared risk tolerance and relevant industry benchmarks.
As a secondary service, Resilient provided analytical support and assistance with the collation of claims data related to Business Interruption losses associated with the Covid-19 Pandemic.
/ Outcome
Despite a number of substantial claims from natural catastrophes, the process enabled Cotton On to achieve substantial annual cost savings of approximately 15%, while also securing worldwide enhancements to its cover, including reductions in certain deductibles and excesses. This was achieved without the need for Cotton On to change their preferred insurance broker.
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Park Lane Holiday Parks
/ Background
Park Lane Holiday Parks, a large family run business, was experiencing complexities and constraints due to natural catastrophes, fires, flood and windstorms, as well as difficulties in placing their public and products liability risks.
/ Our services
Park Lane engaged Resilient to undertake an insurance program review and tender management process.
/ Outcome
Through our management services, Park Lane was able to close some of the major gaps in their public and products liability coverage in an extremely difficult and hard market. Our advice included consolidating several policies and engaging with expert brokers to ensure the hard to place risks were catered for.
Parklane were delighted with the results having achieved the best available covers at the most economical cost in a very difficult global insurance market.
Auriga and Aviator Groups
/ Background
Auriga and Aviator Groups provide aviation and essential services across more than 20 ports and compulsory pilotage areas in Australia and New Zealand. They were undertaking an integration program and needed assistance to consolidate their insurance programs to enable coverage improvements and cost savings.
The merged group of companies had a complex insurance program, with five insurance brokers and over 50 insurance policies.
/ Our services
Resilient was engaged to assist with the consolidation of Auriga's insurance program by performing a holistic review, benchmarking analysis, and managing a tender process.
/ Outcome
We assisted the Auriga Group to reduce the number of brokers from five to two and lowered the number of insurance policies from 50 to 16.
Through the tender process, the Group was able to secure significant enhancements to its coverage and achieve cost savings of more than 20% (excluding administrative cost savings), while retaining two of its five incumbent insurance brokers.
The consolidated program provides The Auriga and Aviator Group with a platform to realise the benefits of economies of scale and supports the implementation of its enhanced Enterprise Risk Management framework.
Athletics Australia and Little Athletics Australia
/ Background
Athletics Australia and Little Athletics Australia are the governing bodies for all athletics based sports in Australia. These national sporting organisations were experiencing rising insurance costs and an incumbent broker who had changed the organisation's insurers several times in the past few years. This market perception presented challenges for their insurance placements, which our initial analysis indicated was inconsistent with the underlying risk data.
/ Our services
Resilient was engaged to undertake an insurance program and benchmarking review. This included management of a significant tender process in relation to the services provided by their long term incumbent insurance broker.
Resilient's process aggregated the purchasing power of the two organisations to create significant negotiating leverage. This enabled the clients to achieve annual cost savings of approximately 20% while maintaining separate insurance programs.
In addition to our core services, Resilient assisted with the completion of individual Broker Service Level Agreements for each Sport which included the critical Key Performance Indicators (KPIs).
/ Outcome
"The review and tender process we facilitated provided the clients with the leverage to secure terms that delivered cost savings of more than 20%. The resulting programs also included major enhancements to coverage for all participants.
The new program structure also identified a clear pathway for achieving additional economies of scale should the organisations choose to merge in the future. Significant service improvements for the Local Associations, States and Clubs, as well as the National bodies were also achieved.
Hobsons Bay City Council
/ Background
Hobsons Bay City Council, a major Victorian local government, required their insurable risks, general insurances and insurance broking arrangements to be reviewed following the Victorian Auditor General’s review of Local Government Insurance Risks.
/ Our services
Resilient was engaged to perform a holistic risk management analysis and a factual review of the Council's insurance program, which included benchmarking and tender management services.
/ Outcome
Through the process, Hobsons Bay City Council achieved substantial annual cost savings of approximately 30% and secured significant enhancements to its insurance coverage. Resilient’s support included on-going risk management support for the Executive Management Team and Audit and Risk Management Committee. Resilient has managed several insurance and risk management reviews for Hobsons Bay over the last 10 years.
Susan G. Komen - Breast Cancer Foundation
/ Background
The Susan G. Komen Foundation, headquartered in the United States, is one of the largest, best funded and most trusted breast cancer organisations in the world.
/ Our services
One of Resilient's senior experts, Ken Armstrong, was engaged to conduct a holistic factual review of Komen’s insurance program and manage a tender process for the national insurance renewal.
/ Outcome
Following our review, Komen identified and were able to remove significant gaps in their cover, especially in relation to Professional Indemnity and Legal Liability.
Several of the world’s largest brokers tendered for the opportunity to be the Foundation’s broker and risk advisor. Our tender management professionals utilised this competitive tension to provide the client with the leverage to secure competitive terms and pricing for its insurance program.
The Arcare Group
/ Background
The Arcare Group is a leading residential aged care provider with over 40 years of history and 49 properties across Queensland, New South Wales and Victoria. The Group had not undertaken a governance review of their insurance program for several years to determine whether they held the best available covers at the most economical cost.
/ Our services
Arcare engaged Resilient to perform a review of their insurance program and manage a tender process for their upcoming renewal. Resilient had assisted the Group with their previous review several years ago.
/ Outcome
The process facilitated by Resilient enabled Arcare to achieve annual cost savings of more than 10% while securing significant enhancements to the Group's coverages. This process also allowed the Knowles Construction arm of the Group to secure enhanced coverage terms and identify significant cost savings. The new program structure included the consolidation of the Group's property coverages, and the removal of agency commissions previously charged by their former broker contributed to the annual cost savings achieved by the client. Improved broker servicing was provided to the States as well as the Head Office.
Good Goods Limited - ‘Who Gives a Crap’
/ Background
The Good Goods group, which includes Who Gives a Crap (WGC) is a sustainable producer and distributor of recycled toilet paper, specialising in plastic free products. WGC donates 50% of their profits to their charity partners. They utilised the services of several brokers located in Australasia, the UK, Europe and North America.
/ Our services
WGC engaged Resilient to undertake a review of their various global insurance programs and manage a tender process for their recent renewal, with the intent to save premiums, improve coverage, streamline servicing and reduce broker servicing costs.
/ Outcome
Resilient achieved annual cost savings of approximately 20% and substantially improved WGC’s coverage through consolidating the various country insurance programs into one global; program. managed by one broker.
PACT Group
/ Background
The Pact Group is a global manufacturer, with a vision to lead the Circular Economy, specialising in sustainable packaging, reuse, recycling and contract manufacturing solutions. The company operates across 133 locations, in 16 countries and has over 6,000 staff members.
As a result of the hard global property insurance market Pact’s costs were continually increasing and their cover diminishing. Pact was looking for alternative ways of introducing competitive tension to their insurance program.
/ Our services
The Pact Group engaged Resilient to perform a review of their insurance program and manage a tender process for their recent renewal.
/ Outcome
The tender process facilitated by Resilient resulted in revised broker terms, delivering cost savings of approximately 30% in fees and commissions. Increased competitive tension was able to reduce reinsurance commissions, which offset the market enforced property premium increases.
Volleyball Australia
/ Background
Volleyball Australia is the nationwide governing body for volleyball within Australia. They had been with the same brokers for many years and were not sure that they were receiving good value for money for their members.
/ Our services
Resilient was engaged to perform a detailed review of Volleyball Australia’s risk management program and oversee an insurance tender management and benchmarking process.
/ Outcome
The tender management process facilitated by Resilient created a competitive environment for Volleyball Australia. Through this process, the client secured a revised group personal accident program, resulting in annual cost savings of over 15% while incorporating increased Capital Sum Benefits and enhanced claims reporting. Resilient is also assisting Volleyball Australia with the development and documentation of its Enterprise Risk Management framework to support a consistent national approach to risk. Resilient continues to provide analysis to the States and Territories to assist them in identifying opportunities for cost efficiencies and coverage enhancements through potential economies of scale.